We want all pupils and their families to be happy with the education they receive at our school and our staff try to do their best for everybody.
We welcome feedback from you, and your comments – either positive or negative – are helpful for future planning and improvement.
Letters, regular reports, parents’ evenings and assessment mornings/evenings help to keep you up to date with what is happening and how your child is getting on at school.
However, you may want to talk to us about a particular aspect of the school that you are worried about or you may be unhappy about the way in which a member of staff has dealt with your child. Usually, we can deal with any problems informally, but unfortunately, this is not always possible and you may wish to make a complaint.
Whatever the issue, please come and talk to us so that we can sort it out.
Our promise to you
- your concern will be dealt with honestly, politely and in confidence
- your concern will be looked at thoroughly, impartially and fairly
- we will keep you up to date with progress at each stage of the process
- you will receive an apology if we have made a mistake
- you will be told what we are going to do to put matters right and if necessary we will ensure the relevant policies are reviewed and improved.
How to make a complaint
We have adopted a formal procedure for dealing with complaints, a copy of the policy and procedures can be obtained from the school and is attached to this page. We hope you never need to use it but our process has two stages.
Your views are important
We are committed to providing excellent education at our school. The headteacher, staff and governing body take all complaints very seriously and we will do everything we can to ensure that you and your children are happy with our school. Please keep talking to us!