How to comment or complain

We want all pupils and their families to be happy with the education they receive at our school and our staff try to do their best for everybody.

We welcome feedback from you, and your comments – either positive or negative – are helpful for future planning and improvement.

Letters, regular reports, parents’ evenings and assessment mornings/evenings help to keep you up to date with what is happening and how your child is getting on at school.

However, you may want to talk to us about a particular aspect of the school that you are worried about or you may be unhappy about the way in which a member of staff has dealt with your child. Usually, we can deal with any problems informally, but unfortunately, this is not always possible and you may wish to make a complaint.

Whatever the issue, please come and talk to us so that we can sort it out.

Our promise to you

  • your concern will be dealt with honestly, politely and in confidence
  • your concern will be looked at thoroughly, impartially and fairly
  • we will keep you up to date with progress at each stage of the process
  • you will receive an apology if we have made a mistake
  • you will be told what we are going to do to put matters right and if necessary we will ensure the relevant policies are reviewed and improved.

How to make a complaint

We have adopted a formal procedure for dealing with complaints, a copy of the policy and procedures can be obtained from the school and is attached to this page. We hope you never need to use it but our process has two stages.

Your views are important

We are committed to providing excellent education at our school. The headteacher, staff and governing body take all complaints very seriously and we will do everything we can to ensure that you and your children are happy with our school. Please keep talking to us!

  1. Roseann curran

    Wow really impressed with how Brooklands Farm pupils interacted with pupils at Gifford Park school today, powerful game of lunchtime football. Well done as a parent you done us proud.

  2. Today I attended the Restorative Practice Workshop. It was very informative, explaining the restorative practices that are used in the school and how they support the children’s learning. It explained briefly the language that is used in the school and why. I have come away with a much better understanding of the schools restorative practices and how I could reinforce the schools philosophies at home.

  3. Melissa McDonald

    Good evening. I have visited both sites this week and I am assuming our son will go to the countess way site as we live near Wenford and our son is adopted. Unfortunately my husband could not attend the open evenings therefore would it be possible for us to all come along on a Friday as he finishes at 4.00 on a Friday and 6pm on other days. Please let us know when this would be convenient.

    Many thanks
    Melissa and Carl McDonald

  4. Lisa palmer

    Just wanted to say what a great idea it is in year 5a to ask each class member something they like about the child that is receiving their pin. It is a good way of showing children that they can complement each other.

  5. PTA

    Hi,

    I have not seen any dates for PTA meeting since the start of the year.
    Have I missed any meetings?

  6. Parent Feedback

    Hi,
    Do parents have any opportunity or a forum to provide feedback on the school, teachers, events, etc.?
    Speaking with several parents, I noticed that they share similar concerns which are not voiced.
    It would be helpful to be able to share them and know that they are valued.

    • Mrs J Gowen

      Hi Edith,
      We encourage parents to come in to speak with us regarding any concerns they may have. We welcome all feedback. Parents may request a meeting through the front desk at both campuses.

      Regards,

      Jill

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